Additional Support
Additional Support
If you’ve experienced a problem online, this page can help you find the right organisations, guidance and next steps for your situation.
If you’re concerned about an online safety issue, you don’t have to deal with it alone. A wide range of organisations provide free advice, guidance and support for children, parents, educators, businesses and individuals affected by online harms.
Whether you’re experiencing cyberbullying, online abuse, fraud, harmful content, privacy concerns, identity theft or another online safety issue, the organisations listed below may be able to help. Each provides specialist support, information or reporting services designed to help you stay safe online and access further assistance where needed.
Online Responsibility Network (ORN) is committed to promoting a safer digital environment for everyone. While we don’t provide direct support services, we’ve compiled this directory to help connect people with trusted organisations that can offer expert advice and practical assistance.
Please note
This page provides information and signposting only. It doesn’t replace emergency services, legal advice or platform reporting mechanisms. If there’s an immediate risk to someone's safety or a criminal offence has occurred, contact the relevant emergency services or law enforcement agency in your area.
Find the right support for help in the UK
| Organisation | How they can help | Contact details |
|---|---|---|
| Internet Matters | Online safety, social media, privacy, online identity, inappropriate content and advice for parents/carers | https://www.internetmatters.org/advice/ |
| Childline | Support for under-19s around bullying, relationships, mental health, grooming, sexting and online safety | https://www.childline.org.uk/ |
| Victim Support | Support for people affected by crime, including online abuse and harassment | https://www.victimsupport.org.uk/help-and-support/ |
| Mind | Mental health information and support, including where online experiences are affecting wellbeing | https://www.mind.org.uk/ |
| YoungMinds | Mental health information and advice for children, young people, parents and carers | https://www.youngminds.org.uk/ |
| PAPYRUS | Suicide prevention and support for young people | https://www.papyrus-uk.org/ |
| CEOP | Reporting concerns about online grooming, child sexual exploitation or abuse | https://www.ceop.police.uk/Safety-Centre/ |
| Internet Watch Foundation (IWF) | Reporting online child sexual abuse images and videos | https://www.iwf.org.uk/ |
| Get Safe Online | Online security, scams, fraud, privacy, passwords and protecting personal information | https://www.getsafeonline.org/ |
| Report Fraud | Reporting fraud and cybercrime and getting advice about fraud | https://www.reportfraud.police.uk/ |
Work with us to build a safer online world
